Carter Lumber is one of the nation’s top building materials retailers with 146 locations across 12 states. More than just a lumberyard, the Carter Lumber family of companies is dedicated to providing builders and do-it-yourselfers with a broad range of quality building materials and exceptional customer service.
50+ YEARS AND STILL GOING STRONG
Carter Lumber first added Cat® lift trucks to its operation more 53 years ago today. Their goal was to upgrade to a better fleet of forklifts – with their hearts set on finding a solid lift truck that delivered power, maneuverability and ease-of-use.
“People can go anywhere to buy a two-by-four,” says Russ Murphy, operations manager at Carter Lumber. “They come to Carter Lumber for customer service. And Cat lift trucks provide us with a reliable machine to take care of our customers’ needs.”
BUILT FOR THE APPLICATION
50% TIME SAVINGS
Carter Lumber works with 13 Cat lift truck dealers across its 146 locations for forklift service. They rely on their dealer’s strong service and support to keep their forklifts running at peak performance.
“The service we get from the dealers keeps [the forklifts] up and running,” says Calkins.
Adds Murphy, “The techs are great, they’re knowledgeable….they know the machines like the back of their hand.”
The company also utilizes Cat Lift Trucks One Bill to help centralize their billing into one monthly bill, consolidated across all locations. This helps save their team valuable time and gain efficiency across the organization.
“The consolidated bill comes in,” Calkins explains. “It’s downloaded very easily. It’s probably saved us 50 percent of the time that we used to use on just doing data entry on billing. I would absolutely recommend Cat Lift Trucks to other businesses.”